
How do I determine what phone numbers are associated with an SMS message? For example, you can't receive messages for Multi-Factor Authentication (MFA). Can I send or receive messages to/from SMS short codes? (For example, receiving Multi-Factor Authentication codes.)Īt this time, we do not support short codes. No, you can only send and receive messages using the Zoom desktop client or mobile app. Can I send and receive messages from the web portal? We are working to enable this in the future. See the SMS user guide for more information. If you don’t have access to SMS, contact your Zoom Phone admin. See the SMS user guide for a list of prerequisites. Users What are the prerequisites for SMS? You can request an integration with your current SMS provider. How do I opt out of Zoom Phone SMS and use a third-party provider? You can view SMS charges in the phone usage reports. See the SMS admin guide for more information. Zoom Phone SMS does not support end-to-end encryption. This can be enabled at the account level (multiple sites disabled) or site level (multiple sites enabled). You can also enable international SMS to allow phone users to send SMS messages to certain countries/regions. After contacting Zoom, please allow up to 3 business days for the feature to be enabled. Note: Before you can enable international SMS, the feature needs to be enabled on your account by Zoom. You can enable SMS for a call queue or auto receptionist to allow phone users to send or receive SMS messages using phone numbers associated with these extensions. How do I enable SMS for a call queue or auto receptionist? Note: You must enable SMS at the account level before you can see the SMS policy setting at the phone user or site level. You can enable SMS in policy settings at the phone user level, site level (if you enabled multiple sites) or account level.

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Note: For instructions on setting up and using SMS, see our admin or user guides. Zoom Phone SMS allows phone users to send and receive text messages (SMS) using the Zoom desktop client or mobile app.
